Returns & Refunds Policy

At HYPERFORM, customer satisfaction is important to us. Please review our Returns & Refunds Policy carefully before placing an order.

Order Issues & Damaged Items

If your order arrives damaged, incorrect, or incomplete, please contact us within 48 hours of delivery. To help us review the issue quickly, please provide your order number and clear photos of the package and products received.

Returns Eligibility

Due to the nature of our products, returns may only be accepted for items that:

  • Arrive damaged or defective
  • Are incorrect items shipped by mistake
  • Remain unopened and unused in their original packaging

All returns must be approved by our support team before the items are sent back. Do not return any product without receiving return instructions from HYPERFORM.

Non-Returnable Items

For safety, quality assurance, and compliance reasons, we do not accept returns for:

  • Opened or used products
  • Products damaged after delivery
  • Clearance or discounted items
  • Products that have been improperly stored or handled after delivery
  • Orders shipped incorrectly due to customer-provided information

Refund Process

Once an approved return has been received and inspected, any applicable refund will be processed to the original payment method.

Refund processing times may vary depending on your payment provider or financial institution. HYPERFORM cannot control delays caused by third-party payment providers or banks.

Shipping Costs

Shipping fees are generally non-refundable unless the issue was caused by an error on our part, such as an incorrect or damaged item being shipped.

Customers are generally responsible for return shipping costs unless the return is the result of an error by HYPERFORM.

Order Cancellations

Orders may only be canceled before they are processed or shipped. Once an order has been shipped, it can no longer be canceled through our standard cancellation process.

If you wish to cancel an order, please contact our support team as soon as possible.

Research Use Disclaimer

All products sold by HYPERFORM are intended strictly for laboratory research purposes only.

Products are not intended for human or veterinary use, consumption, diagnosis, treatment, or administration. Customers are responsible for ensuring that the purchase, possession, handling, storage, and use of research products comply with all applicable laws and regulations in their jurisdiction.

Contact Us

For return requests, order issues, or refund-related questions, please contact us:

HYPERFORM

United Kingdom

Email: support@hyperformshop.com

Policy Updates

HYPERFORM reserves the right to update or modify this Returns & Refunds Policy from time to time. Any changes will become effective when the updated policy is posted on the website.

We encourage customers to review this policy periodically for the latest information regarding returns, refunds, and cancellations.